Returns & Damages
If you’re not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of the purchase price of your item including freight paid (if expedited freight was requested then the customer is responsible for any difference between the regular and expedited rate). We must be notified of your intent to return the item within 10 business days of delivery to you and receive the item back at our warehouse within 30 business days from the date of your receipt of the item. Please pack your return carefully and insure it, for we cannot process your refund until the item is received in good condition.
If you receive a damaged item, you can replace it with the same item or receive credit for your purchase per your choice. Please contact us via phone or e-mail within 5 business days of receipt to notify us of a damaged item. Please do not dispose of the item until instructed to do so. We may need to have a picture of the broken item or have the item physically returned to assist in filing of a claim with the carrier.
