What is your return policy?
If you’re not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of the purchase price of your item including standard ground freight for shipping the item to you (if expedited freight was requested then the customer is responsible for any difference between the ground and expedited rate). We must be notified of your intent to return the item within 10 business days of delivery to you and receive the item back at our warehouse within 15 business days. Please pack your return carefully and insure it, for we cannot process your refund until the item is received in good condition. The customer is responsible for return freight costs.
What if my item arrives damaged?
If you receive a damaged item, you can replace it with the same item. Please contact us via phone or e-mail within 5 business days of receipt to notify us of a damaged item that needs to be replaced.
Does Seaside Glass Gallery have a retail store that I can visit?
We do not have a retail store at present. Most of our focus is still on design and distribution of gift and souvenir products through our “sister” company, so our physical location is just a space where we warehouse and customize our products.
Why do some items ship out of Pennsylvania?
We warehouse out of 2 locations – one in Pennsylvania where we receive large shipments from our suppliers overseas, and a smaller location in Florida. We try to ship most orders out of our Florida location but we don’t have as much stock at this location, so some ship from the other warehouse.