FAQs

Why shop at Seaside Glass Gallery?

Although our online retail presence is quite modest, our products and designs have a success record spanning over 20 years.  Our main focus of business (through our sister company) is on the design and distribution of better quality gift and souvenir products to independent brick and mortar retailers.  These aren’t the cheap souvenir shops that you find up and down the beach, but the nicer galleries and boutiques that actually have products that you would want in your home.  In any case, we develop new items every year and are constantly rotating through old designs to make room for the new.  Seaside provides a great outlet for us to turn our inventory quickly and even provides feedback into consumer trends.  That’s how we know you will love our online coastal decor shop.
 
 
What is your return policy?

If you’re not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of the purchase price of your item including freight paid (if expedited freight was requested then the customer is responsible for any difference between the regular and expedited rate).  We must be notified of your intent to return the item within 10 business days of delivery to you and receive the item back at our warehouse within 15 business days.  Please pack your return carefully and insure it, for we cannot process your refund until the item is received in good condition.
 
 
What if my item arrives damaged?
 
If you receive a damaged item, you can replace it with the same item or receive credit for your purchase per your choice.  Please contact us via phone or e-mail within 5 business days of receipt to notify us of a damaged item.
 
Please do not dispose of the item until instructed to do so.  We may need to have a picture of the broken item or have the item physically returned to assist in filing of a claim with the carrier.
 
 
Does Seaside Glass Gallery have a retail store that I can visit?
 
We do not have a retail store at present.  Most of our focus is still on design and distribution of gift and souvenir products through our “sister” company, so our physical location is just a space where we warehouse and customize our products.
 
 
Why do some items ship out of Pennsylvania?
 
We warehouse out of 2 locations – one in Pennsylvania where we receive large shipments of our designs from suppliers overseas, and a smaller location in Florida.  We try to ship most orders out of our Florida location but we don’t have as much stock at this location, so some orders do ship from the other warehouse.
 
 
 

Contact Information (e-mail is best):
e-mail:  info@seasideglassgallery.com
Phone: 407-265-2007